Privacy Policy

Last updated: November 2026. This page explains what information genreps.top collects, how we use it, and the choices you have.

Information We Collect

• Order information: name, shipping address, phone number, email address
• Chat records: WhatsApp or email conversations related to your order, QC photos and video approvals
• Payment details: transfer confirmations, reference numbers — we never store full card numbers because we do not process card payments
• Technical data: IP address, browser type, pages visited (via standard server logs and cookies)

How We Use It

• To process your order, arrange QC and ship your watch
• To send tracking numbers and aftersales support
• To reply to your pre-order questions
• To improve the website and customer experience

We Do Not Sell Your Data

We do not sell, rent or trade your personal information to third parties. We share data only with the factories and logistics partners needed to fulfill your order, and with payment providers you choose.

Cookies

We use cookies for site functionality, cart state and anonymous analytics. You can disable cookies in your browser, but some features may not work.

Data Retention

We keep order records for the duration of the 3-month warranty period, after which personal data is deleted or anonymized except where we are required by law to retain it.

Contact

For any privacy request — access, correction or deletion — contact us